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Privacy Policy

 

Continuity by Connected Minds

Last updated: March 2026

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1. Introduction

Continuity by Connected Minds (“Continuity”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the Continuity mobile application.

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2. What Information We Collect

We may collect the following types of information:

Personal Information

  • Name and contact details (e.g., email address)

  • Account login details

Health & Sensitive Information

  • Information about your mental health and wellbeing

  • Session tracking (e.g., number of sessions attended)

  • Notes you choose to enter about your sessions

  • Daily check-in responses (e.g., thoughts, emotions, behaviours, energy levels)

This information is considered sensitive information under Australian privacy law.

Technical Information

  • Device information (e.g., device type, operating system)

  • Usage data (e.g., app interactions, features used)

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3. How We Collect Information

We collect information when you:

  • Create an account

  • Use features within the app

  • Enter information (e.g., session notes, check-ins)

  • Interact with the app over time

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4. Why We Collect Your Information

We collect and use your information to:

  • Provide and improve the Continuity app

  • Help you track your mental health care and sessions

  • Support your engagement with therapy between sessions

  • Enable app functionality (e.g., reminders, tracking progress)

  • Communicate with you (if applicable)

We only collect information that is reasonably necessary for these purposes.

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5. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

Your data is:

  • Stored securely using cloud-based systems

  • Protected through access controls and encryption where available

  • Accessible only to authorised personnel where required

While we take reasonable steps to protect your information, no system is completely secure.

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6. Disclosure of Information

We do not sell your personal information.

We may disclose your information to:

  • Third-party service providers (e.g., secure cloud hosting, analytics tools) who support app functionality

  • Where required by law or to comply with legal obligations

We take reasonable steps to ensure third parties handle your information securely.

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7. Use of Third-Party Services

Continuity may use third-party platforms (e.g., hosting providers, analytics tools) to support app functionality.

These providers may store data in Australia or overseas. We take reasonable steps to ensure they comply with privacy and security standards.

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8. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your account and associated data (subject to legal obligations)

To make a request, please contact us using the details below.

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9. Data Retention

We retain your information only for as long as necessary to provide the app and comply with legal obligations.

If you delete your account, we will take reasonable steps to securely delete your personal information, unless we are required to retain it by law.

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10. Important Note

Continuity is designed to support your mental health care but does not replace professional psychological or medical advice.

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11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Connected Minds Psychology
🌐 www.connectedminds.com.au
📞 0414 722 343
📧 continuity@connectedminds.com.au

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12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app.

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